Refund policy

Returns and cancellations

You may request a return within 14 days after the item is delivered. If the last day of the return window falls on a weekend or public holiday, the deadline extends to the next business day.

To request a return, open your order in your customer account or email shopthalune@gmail.com with your order number and the item you wish to return.

Where to send a return

Returns are sent to a U.S. return address. Before mailing an item, contact shopthalune@gmail.com for the correct U.S. return address and shipping instructions. Our store correspondence address is not the return address.

Return shipping and fees

Customers arrange and pay for return shipping. Original shipping charges are not refundable. THALUNE does not charge a restocking fee. These standard return terms do not limit any rights or remedies available to you under applicable consumer law, including those for defective, damaged, or incorrect goods.

Refunds

After your return is approved, we will issue your refund to your original payment method within 5–7 days. The time your payment provider takes to display the credit can vary.

For questions about the status of a refund, email shopthalune@gmail.com and include your order number.

Cancellations

You may request cancellation within 24 hours after placing your order, provided the item has not yet shipped. Submit your request through your customer account or email shopthalune@gmail.com with your order number.

Problems with an order

If an item arrives damaged, is incorrect, or has another problem, contact shopthalune@gmail.com and describe the issue so we can assist you.

Your consumer rights

Nothing in this policy excludes or limits rights that cannot be excluded or limited under applicable consumer law.